Sunday, January 4, 2009

this bag belongs to...

If you've been keeping up with us on facebook or twitter you're already aware that the boys had a nightmare travel day yesterday returning from their ski trip. Apparently the Vail airport was forced to shut down due to heavy snowfall so they found their way onto a 10 person shuttle which took over four hours to get them to the Denver airport. Thanks to a clear pass, and probably a little luck, they somehow managed to depart on the last flight out of Denver last night and appeared on our doorstep tired, dishevelled and only about four hours late. Everyone went to bed happy that the travel saga had finally come to a close.

Or not. When we awoke and motivated this morning we quickly discovered that Scott had become one of "those people". Yup. He is guilty as charged. In his defense, the bag was IDENTICAL to our bag. A little less worn and without the bright pink luggage tag but yes, it was exactly the same little black bag that I, and apparently many others, purchased at Target last year.

How many of you stand at the baggage carousel watching to make sure that some other careless idiot (sorry, Scott, that is not to imply that you are an idiot) doesn't pick up and walk away with your bag. I sure do. Paranoid? Maybe. But for just cause apparently!

Of course we checked the bag immediately for contact information so that we could alert the rightful owners and possibly deliver it to their home. Now people. Put your damn name and phone number on your bags. Isn't that travel 101? No such luck. Can't say they were asking for it...cause I'm sure they are totally pissed off that "the airline lost their luggage" but we can't help if we can't find you now can we?

So then Scott called United to see what they could do to help. Nothing. Come back to the airport. Bring the bag....and oh, by the way...just try to do it in the next day or two cause the people that own that stuff probably aren't in any hurry or anything.

Scott just called me from the airport. He waltzed into baggage, found our bag in a sea of others, picked it up and walked away with it. No one said word one. Now he's standing there struggling to find someone to actually take the other bag back from him...and feeling terribly that that person may very well never get a phone call from United. We sure didn't.

We screwed up. We tried to fix it and we couldn't. So, if you lost a little black bag around 10:30pm at SFO last night please feel free to comment now.

1 comment:

Susan said...

MAye you could post on craiglist-they seem to be more efficient than, well many other things!