american airlines customer survey

After all the terrible travel experiences and related complaining last week, today I find this in my e-mail box. Are they for real? Do they really want to hear? And...if I win two free tickets will they promise that they don't cancel the flight for no apparent reason? Hmmmm....this is going to be fun...

Customer Service Survey - Tell Us What You Think

Dear Kristi Duchon,

Thank you for your recent travel. American Airlines is interested in your opinions. Please take a few minutes to complete our online survey. It should only take 4-5 minutes of your time. Just click on or copy the URL below into your web browser to take the survey.

To express our appreciation, we are providing an opportunity to win two free airline tickets to any destination served by American Airlines or American Eagle(R). At the conclusion of this survey you will be re-directed to a contest entry page. Winners will be chosen on a random basis each calendar quarter.

The deadline for filling out the survey is 11:59 p.m.(CT) on Thursday, January 15, 2009. All answers will be kept strictly confidential.

Thank you in advance for your comments. We value your opinions.

Sincerely,

Manuel de Oyarzábal
Managing Director
American Airlines Customer Research